Owner FAQs

No. In Texas, participation in the Housing Choice Voucher Program is voluntary for landlords. If you choose to participate in the HCV program, we evaluate all applicants using the same written screening criteria, applied consistently to every household.

Your happiness and success as a landlord are far more important to us than collecting a termination fee. If you ever decide to end management with us, we simply ask for a 30-day written notice so we can properly close out your account, wrap up any active maintenance, and cancel all insurance and pest-protection programs tied to your property.

After that, there’s no additional fee with our Preferred management plan. We’ll just wish you the very best and appreciate the opportunity to have served you.

Yes, we are a licensed property management company, ensuring compliance with all relevant industry standards and regulations.

Yes, we provide an emergency contact for urgent issues. General inquiries will be handled during normal business hours.

Yes, we offer direct deposit for owner disbursements, ensuring a smooth and timely transfer of rental income.

Owners can review an example of our lease agreements before it is presented to a tenant. As the property manager, we handle the lease signing on your behalf.

Yes. In addition to property management, we also have a traditional real estate brokerage managed by the same broker, which allows us to help clients with the purchase and sale of real estate as well. Whether you are looking to grow your portfolio, sell an investment property, or explore your options for a managed home, we can help guide you through that process with the same level of service, communication, and oversight you expect from our property management team. Having both services under the same broker creates a more seamless experience and helps ensure continuity from management to sale or purchase.

Owner disbursements are made on a regular schedule, typically via direct deposit or check, after rent is collected and any applicable expenses are accounted for.

We offer multiple rent payment options, including online payments and traditional methods, to ensure a smooth collection process. Late payments are addressed according to lease terms.

Lease terms will vary, but standard leases are often a year long. If we receive a request for lease terms shorter than 11 months or longer than 24 months we will seek approval from you prior to accepting the application.

Security deposit amounts are never less than one month’s rent. The specific amount may depend on factors such as rent price and tenant qualifications.

We can begin managing your property as soon as the necessary agreements are completed.

We manage a variety of property types, including single-family homes, multi-family units, condos, and commercial spaces.

Owners receive regular financial statements detailing rent collection, expenses, and maintenance updates. Additional reports may be available upon request.

Security deposits are held in a dedicated account by us. The handling of security deposits is governed by state law, real estate licensing laws, NARPM and NAR code of ethics, and company policy.